All returns made to ARA Exclusive Designs must include a copy of the invoice and must be returned in the same condition as it was when received. They must include all documents and tags that were included with the watch. Any watch that has visible sign of wear, or is scratched in any way, or missing any of the original packaging, will be returned to the customer at the customer’s expense, and the refund will not be issued.
When sending a watch back to us for return, please use a reliable service that is insured. Insurance and tracking is optional but highly recommended. Also, ARA Exclusive Design is not liable for any shipping costs related to returns.
All returns must be filed before 30 days; after that time, ARA Exclusive Design is no longer responsible.
Two year limited warranty services:
This guarantee covers defects due to defective materials or manufacturing errors of the watch movement. During the guarantee period, the cost of labor and replacement parts will be carried out free of charge. The guarantee does not cover these followings: batteries, glass replacements, straps, bracelets, cases, shipping costs, or any other features that are sold as part of the watch. Damages caused by accident, water damages, and inventions of unauthorized persons are also not covered.
This Limited Warranty covers: 2 Year from the date the product was purchased.
Please ship returns to: 614 W. 6th Street – CA 90017